Workforce planning
We define the roles and skills you need in line with your growth plan and budget.
Human Resources
The right teamat the right time
Your strategic HR partner — from hiring your first employee to managing thousands, with clear procedures and measurable indicators.
The operational challenge
Growth stalls when management is busywith paperwork instead of people
Hiring, payroll, compliance and employee relations consume leadership's time when they are handled piecemeal. We bring the whole cycle into one managed system with clear responsibilities and indicators.
When should you consider outsourcing? When repetitive work starts to get in the way of focus, when responsibilities multiply without a clear owner, or when you need to scale faster with measurable follow-up.
Professional operating scope
What does Entshaar run?
Decisions, policies and key approvals stay with the client. We run day-to-day execution within an agreed scope and responsibilities.
Phase one — laying the foundation
Vision & foundation
01
Workforce planning
We define the roles and skills you need in line with your growth plan and budget.
02Policies & procedures
We design HR policies and procedures that comply with the Saudi labour law.
Phase two — executing and rolling out
Reach & rollout
03Talent acquisition & hiring
We attract the right talent and manage the hiring journey through to day one.
02
03Talent acquisition & hiring
We attract the right talent and manage the hiring journey through to day one.
04Payroll & benefits
We run payroll, benefits and leave accurately and on time.
05Compliance & employee relations
We keep up with regulatory requirements and maintain a stable work environment.
05Compliance & employee relations
We keep up with regulatory requirements and maintain a stable work environment.
Phase three — measuring and improving
Continuous growth
03
06Workforce reporting
We turn employee data into indicators that support management decisions.
07Development & retention
We build development and performance-review programmes that improve talent retention.
07Development & retention
We build development and performance-review programmes that improve talent retention.
↻A continuous, ongoing improvement cycle
Operational impact
Results that show in the way you work
More consistent operations, a clearer view of performance, and continuous improvement built on meaningful data — without complexity.
- How can I track my order?
- You can follow the order directly from the dashboard.
- Thanks, found it!
Instant customer response
Integrated, immediate support that ensures a smooth customer experience and a positive impression at every touchpoint.
Flexibility & rapid adaptation
Always availableQuick customisationFlexible integrationInstant scalingFlexibility & rapid adaptation
A scalable system that adapts to your changing business needs without complexity or downtime.
Greater consistency across channels
One unified experience across digital channels and touchpoints for a seamless customer flow.
Reports tied to business goals
Clear indicators that give leadership the visibility to read change and make sound decisions.
Faster clarity on request status
A clearer view of requests and operations, and of what needs immediate follow-up.
A continuous improvement cycle
Regular reviews of the numbers and KPIs, turned into clear, ongoing operational improvements.
Performance you can see and improve
The final indicators are set once we understand the scope. Examples include:
Time to hire
Payroll accuracy
Retention rate
SLA compliance
Saudisation rate
Employee satisfaction
Cost per hire
FAQ
What you need to know before we start
Through regular reports and reviews of indicators suited to customer experience and contact centres.
